Refund, Dispute, and Cancellation Policy
1. Refund Policy At Legacy Legal Group, we strive to provide high-quality legal services tailored to your specific needs. Due to the nature of our services, refunds will generally not be issued once work has commenced. However, refunds may be considered under the following circumstances:
If a payment was made in error or duplicate charges occurred, a refund request must be submitted within seven (7) business days of the transaction.
If we are unable to fulfill a service due to unforeseen circumstances, a partial or full refund may be issued at our discretion.
Requests for refunds must be submitted in writing to [contact email] with supporting documentation.
Refunds will be processed within fifteen (15) business days of approval.
2. Dispute Resolution In the event of a dispute regarding services rendered by Legacy Legal Group, we encourage clients to first attempt to resolve the issue amicably by contacting our office at [contact email] or [phone number]. If a resolution cannot be reached, the following steps apply:
All disputes must be submitted in writing within thirty (30) days of service completion.
Legacy Legal Group reserves the right to review the dispute and propose a resolution within a reasonable timeframe.
If further resolution is required, the dispute shall be handled through mediation or arbitration in accordance with Texas law.
3. Cancellation Policy We understand that circumstances may change, and clients may need to cancel services. Our cancellation policy is as follows:
Cancellations must be requested in writing at least forty-eight (48) hours before the commencement of services.
If a service has already been initiated, a cancellation fee may apply based on the work completed.
No refunds will be issued for completed services or consultations already rendered.
Attorney referral cancellations must be made within twenty-four (24) hours of acceptance to avoid a cancellation fee.
4. Terms and Conditions By engaging the services of Legacy Legal Group, you agree to the following terms and conditions:
Scope of Services: Our services include contract drafting, legal document preparation, attorney referrals, and legal consultations within the scope of Family Law, Contract Law, Criminal Defense, and Employment Law in Texas.
No Attorney-Client Relationship: Unless expressly agreed upon in writing, the use of our services does not establish an attorney-client relationship.
Confidentiality: We adhere to strict confidentiality policies in compliance with Texas law and professional ethics.
Payment: All services must be paid in full before commencement unless otherwise agreed upon in writing.
Limitation of Liability: Legacy Legal Group shall not be liable for indirect, incidental, or consequential damages resulting from the use of our services.
Governing Law: These terms shall be governed and interpreted in accordance with the laws of the State of Texas.
By using our services, you acknowledge that you have read, understood, and agreed to the above policies. If you have any questions, please contact us at [contact email] or [phone number].
Legacy Legal Group is committed to providing professional and reliable legal assistance while ensuring fairness in all transactions and engagements. We appreciate your trust in our services.